The information on this page will provide you with background information and assistance if you are having trouble connecting your devices, including desktop computer, smartphone app, or tablet your Connect & Care account
Choose the topic that you need help with. If you do not see the topic listed or need help with something else, click the "I need help but my topic is not listed" button below.
Connect & Care will provide you with a link to download the iOS app.
Connect & Care will provide you with directions on how you can download the Connect & Care app and link it to your Connect & Care account.
If you are having trouble, click the button below to navigate to the Contact Form
or call us at Connect & Care at 440-809-8651
After setting up your Connect & Care Account, you can link your smartphone using the Connect & Care app.
Setting up Push Notifications will allow you to be notified any time there is a change to your Connect & Care account.
Connect & Care will provide you with a link to download the Android app.
Connect & Care will provide you with directions on how you can download the Connect & Care Android app and link it to your Connect & Care account.
If you are having trouble, click the button below to navigate to the Contact Form
or call us at Connect & Care at 440-809-8651
The Connect & Care communication tools are not for emergency use. If you feel you or a family member are experiencing an emergency- CALL 911 immediately!
Keeping your Connect & Care account secure is VERY important. It can contain sensitive information about your health. You should protect it with a strong password using a combination of letters, numbers, and special characters.
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Maintaining your privacy is critical. Internet privacy depends on your ability to control what you provide, who has access to the information and how and when it gets transmitted.
The Health Insurance Portability and Accountability Act, commonly known as HIPAA, is a federal law passed in 1996 that restricts access to individuals private medical information.
The most important parts of HIPAA are that a patient’s personal information and health data is always protected (at rest or in transit), you can have access to your health data, and that you must be notified if your health information is accessed or obtained by unauthorized individuals. Connect & Care is committed to keeping your information secure and HIPAA compliance.
Connect & Care will not ask for specific personal information about you that is not relevant to your healthcare. When we communicate with you we will always confirm your identity.
Connect & Care will NEVER sell or share your information.
Connect & Care ensures that your health and healthcare needs stay focused on you. We provide attentive, service-focused, comprehensive care and an evidence-based approach to your health, wellness, prevention and any existing conditions.
25762 Folley Road
Cleveland, Ohio 44028
(440) 809-8651